Refund & Return Policy

Plaxora Group is dedicated to engineering top-tier digital assets, SaaS tools, and bespoke software solutions. Because digital source code, downloadable templates, and developer licenses are non-tangible assets, our refund terms vary depending on the category of product or service purchased.

We aim to resolve all billing issues with complete fairness and transparency. Please review our specific policies below.

Because digital code files can be copied once downloaded, purchases are generally final once access links are delivered. However, we honor refund requests within 14 days of purchase under the following valid conditions:

For recurring SaaS products hosted by Plaxora Group, you are free to cancel your subscription at any time via your account billing portal.

• 7-Day Money-Back Guarantee: New subscribers to any paid SaaS plan can request a 100% refund within the first 7 days of their initial upgrade.
• Cancellation Effect: Upon cancellation, your subscription remains active until the end of your current billing cycle without further charges.

Custom development contracts, mobile application engineering, and dedicated team retainers operate under milestone-based Statements of Work (SOW):

• Discovery & Deposit: Initial deposits are non-refundable once architectural discovery and design sprints have commenced.
• Milestone Cancellations: If a project is cancelled prior to completion, billing will be adjusted pro-rata based on approved milestones. Any unearned advance payments will be promptly refunded.

Submitting a refund request is straightforward. Follow these steps to ensure quick processing:

1. 1Send an email to hello@plaxoragroup.com with the subject line "Refund Request - Order #[Order ID]".
2. 2Provide your purchase receipt, registered email address, and specific technical details or reasons for the request.
3. 3Our support & engineering team will review your ticket within 24 to 48 hours.

Once a refund is approved by our billing department, credit is issued back to the original payment method (Stripe card, PayPal account, or bank transfer).

Please allow 5 to 10 business days for the refunded amount to reflect on your bank or credit card statement, depending on your financial institution's processing times.